Could trust become the new currency of the century?

trust

Turn on your TV or open a newspaper and you are bombarded by messages. Every one fighting for your attention and hard earned money. There used to be something called journalistic ethic, papers of records or a trusted face on the nightly news. But with the advent of advertorials and the repeal of the Smith Mundt act, in the USA, it’s becoming harder to sift the seeds from the chaff. There are enough examples of political corruption and dubious laws that work in favor of large corporations rather than the public at large that most people don’t trust their politicians anymore. Even doctors and health care in general have eroded the trust of the public; we are told to get flu shots only to end up with the flu and be told that the shot is ineffective this year but that we can fight the flu by buying so extra medicine, really?
In the mean time geopolitical games are being acted out and we are fed false or incomplete information about what is really happening. Take the example of Ukraine: we are led to believe that evil Russia is trying to destabilize it; when in essence it is the western expansion of NATO that has destabilized the region. And now with the appointments of “instantly naturalized foreigner” as finance minister in the new Ukrainian government, it has become quite clear the west is behind the movement. Oh yes, there was also that infamous phone call conversation from the US state departments own Victoria Nuland where is clearly states her views on the EU and who is behind the whole Maidan revolution. Who can you trust nowadays?

This is why I believe that trust, in your person, in your product, in what you or your company says has the potential of becoming the true currency of the 21st century.

How much baggage do you carry around?

As I continue to think through the time question I have realized that there just is so much to cover. So the upcoming posts will be related to optimizing and helping you make the most of the time you have.  The beauty of this is that you decide how you use the tools and what you do with your time. Whichever way you decide, the whole point is to make you aware. If you followed the last post and did the exercises you will now be more aware of how you spend your time. And like every thing in life, some things are relatively easy to fix others require fundamental change. Today’s segment is of the fundamental type, as I believe that building on a solid foundation, ultimately provides longevity and sustainability.

Rule number 1 – the more stuff you have the less free you are. Every material thing, not only takes up storage capacity and effort (cleaning moving around etc.),  it takes up brain capacity and processing power as well. Think about it for just about every thing you posses have it’s own story: where it came from gift bought when where with whom etc. So all that stuff in the attic, although out of sight is not out of mind. It weighs on you without you realizing it. Sometimes letting go of stuff can be emotionally wrenching, I know, I still got stuff from the seventies and I’m a pack rat by nature. Nevertheless sorting through your stuff it’s easy to keep the emotional stuff and get rid of the other stuff. To do the sorting, I have developed the 4 G approach: Good to keep, Give to someone else, Garage sale, Garbage. You should run through the cycle at least once per year and your “Good to keep” pile should not be getting bigger (and unless your income is expanding at the same rate, chances are you are over-consuming). I have shrunk my to good to keep stuff to a large oversea trunk. When I pass away I know that my kids will have a laugh at all this junk that has sentimental value to me and no one else. But one trunk over almost fifty years that’s not bad, I guess?

Let me tell you the story of a client I had and for the sake of anonymity we will call him Fred. He was an engineer in his fifties and having being part of the original new hires during the construction of the site he was now the operations manager in a chemical plant. The man was brilliant and he had a fantastic memory, we could be talking about a subject and he would say A yes, I attended a conference 4 years ago, hold on a minute I’ll be right back. He would then stand up and leave the meeting we were having, only to return 3-7 minutes later (his office was down the hall). Upon his return he would show you the documentation from the conference and get completely off topic. As you reeled him back and got back on the subject, something else would pop up and he would be off again! This guy was a walking encyclopedia but you could not get him to focus on anything. Although he was a hard worker, came in at 6:00 and was usually the last to leave after 20:00. His spent the entire day on the shop floor, something rare for someone in his position. As our project evolved we quickly realized that something was wrong with Fred. His un-ability to concentrate was affecting his work performance, besides something else was weird about Fred. No one had ever been into his office. None of my colleagues, or even clients we asked, could ever remember having been in his office. Ok I know what you are thinking, what about his boss, the plant manager. Well that’s another story, his had an alcohol problem and was fired 2 weeks after we started our project. Anyway I doubt whether he had been in Fred’s office either!  I made it my mission to discover the mystery that was his office. Since he loved to recount memories and look up stuff, I engaged him in this way and slowly broke down his barriers through my curiosity and interest. One night, in early December as we were working late, I noticed the light on in his office and I decided to pay him a visit. As I knocked on his door I heard the shuffling of papers and his voice telling me to wait a minute. He opened the door slowly to see who it was and seemed surprised to see me. I told him I had seen the light in his office and wanted to stop by to show him the new management report I had been working on. With nowhere to go he quickly open the door and closed it quickly behind him before leading me to the conference room down the hall. However he quickly realized by the look in my eyes that I had seen enough off his office to give him away. Even though he pretended to not to notice, I could see I had unsettled him. As we went through the report, he suddenly burst into tears, and when I say burst I mean literally did burst with tears sprinkling all over my report.  I stood up and walk out to go to the washroom for some tissues. When I came back with toilet paper he was gone. That was the last time we saw Fred. He did not come back to work and ended up in a mental hospital. Later we learned that he had suffered from, amongst other things, what was referred to as information overload.  I spend a good deal of time on the Internet looking for a picture that would represent his office.  The one I found does not really do it justice, his office looked worst simply because his office was bigger and the path through the piles of documents was longer and interspersed with the odd plant.

Courtesy of http://www.rentittoday.com/rental-blog/5204/inception-technologies-document-scanner-rentals-us-canada .Electronic document solutions so your office doesn’t look like this!

Most people’s office does not have the chance of getting like Fred’s. His was a particular situation, and living alone he must have subconsciously known this was not normal hence his reluctance to let anyone in his office. In any case, it was a hard lesson on me as I was the one who delivered the wake up call.

Zabok, HR – 5th September 2012

What time is it ? 2.0

As we have discussed, time is valuable. It’s up to us to make the best use of it. We decide what we do with our time. Now this sounds good on paper and most of you will agree that this statement is true, but why is it so hard then, to put this into practice? If you can remember in one of my earlier post the “duality of individuality” I discussed how our brains functions with a constant struggle between the rider, as the rational side, and the elephant, as the emotional counterpart. You see, when you are faced with a choice, each side will see different benefits and reasons why their arguments are better. This is because the elephant and the rider often have divergent objectives. The elephant is looking for things that feel good; the rider is trying to reach an objective. Each side has different ways to achieve their goal. The emotional side controls the hormones that control our bodies. Just think about all the marital affaires that go on every day, although there may be a thousand reasons and every case will be different in it’s own way, one thing though that they do have in common, they are all driven by their hormones. The rider on the other hand has the ability to plan and think ahead, giving this side the ability to weigh short term pleasure against long term pain; marital affair vs. divorce and lost of family. As this internal struggle goes on, we continue to be bombarded by information from the outside.  Social pressure, religious norms, work pressures, family needs, neighbors, etc.  It’s a tough world! I don’t think there has ever been an era in the history of man when we have been confronted with so much choice and possibilities. Don’t get me wrong I think it’s a good thing; in the end is this not what evolution is all about? As you know, with evolution also comes extinction, we just have to make sure we don’t fall in the latter category. The problem is that with all this choice and opportunities it’s easy to get distracted. It’s a bit like politics and communication today. It doesn’t matter if what you are saying is wrong or a lie, what is important is to brainwash the voter’s into thinking what you want them to think. Sadly that is the reality we live in today, Americans don’t have an obesity problem because they choose to be fat, they have a problem because they are not able to resist the constant appeal of  “getting your money’s worth or a great deal” and the fact that now a days there are not so many alternatives anyway. Everyone knows that eating fast food every day will make you fat. Within the context of the constant internal struggle, the rider loses out to the elephant on nutrition or perhaps the rider is trying to concentrate it’s forces to win the war against the elephant and is willing to lose the nutrition battle, staying focused on the bigger objective. The fact that Americans have gained weight over the last 50 years, evolutionary scale, is what is troubling and give me grounds for concern about becoming extinct in the long term. Could we, as a species, eat ourselves to death?

Ok, I know what you are thinking, this is all nice and good but what can I do about this? This is where we tie this back to time. Eckhardt Tolle talks about time in a different matter. He gives us a different perspective on time, by saying that the only real time is now, the moment. You see most of us will live our lives on auto pilot, what I mean by this is we get caught up in the daily routine and miss don’t live each moment as if it were it’s last. One of his techniques is to observe yourself from a distance. In other word, it would be as if you could detach yourself and observe yourself from a few feet away. This may seem strange but it is like in the movies when you die and the camera rises from your body and you have the impression you are watching yourself, except that in the movies you are usually dying and in our case your rider is arguing with the elephant. This type of visualization exercises are also used in sports, where you can concentrate and run through a perfect jump, run or shot before taking it. What this does is make you aware of what the situation really is; and very often you quickly realize it is stupid to be arguing about such an insignificant thing. When you are aware you are living the moment and that is when you are truly living.  Some people need to sky dive, bungee jump to get their adrenaline kick, others prefer fast driving, whatever your preference the adrenaline kick is just a consequence of your body being aware, it gets released after you have assess danger. Now I’ll grant you that in comparison to sky diving you won’t get much of an adrenaline kick from tee up on the 9th hole on Saturday morning, nevertheless you cannot play golf without being aware of what you are doing and are able to concentrate.  We often find ourselves however just kind of mechanically going through choirs, thinking or wishing we were somewhere else, or reflecting on the past and all the things we could have done differently. During these moments we are not 100% aware of what is happening. These are the moments where, depending on your job or what you are doing, bad thing can happen; like losing a finger on the saw bench or metal press, or simply missing the exit on the highway. A lot of progress has been made in industry to increase safety at the workplace, but nothing can replace awareness and concentration on the task at hand.  The interesting point here is that: when, you are aware and concentrated you are living the moment as Eckhardt Tolle proposes. Awareness is the state in which both the rider and the elephant (to continue on the theme from previous posts) not arguing but are focused on the situation.  It is a kind of inner peace that can also be achieved through mediation and prayers.

So in keeping with our theme of finding out what time it is in your life here is the next level of diagnostics you can perform. In the “What time is it?”  (27/08/2012) there is an exercise at the end called a DILO.  If have taken the time to do it you will know how you spend your day, and will be more aware of your personal efficiency and effectiveness.  The next level of analysis involves assessing how much time in your day are you truly “aware” and concentrated, how much time is spent living the moment. So take your DILO notes and mark each activity with a “0” when you are aware and a “-“ when you are not.  Then you tally up the score. Here are some examples to help you score:

A)   during the meeting this morning, where you aware, concentrated on the conversation, or thinking about your wife’s birthday and the present you haven’t yet bought.

B)   While you made breakfast this morning, were you thinking about your day or were you concentrated on making this the best breakfast you have ever made

Increasing awareness in people generates results. People who have been halfheartedly working along realize that they are not happy and find different work where they enjoy being aware, making them better employees or workers. This is essentially what is at the core or “Kaizen” and operational excellence programs that can release tremendous benefits for all involved.  By discussing and sharing with their co-worker, employees increase their awareness and through their engagement (living the moment) they develop a bigger stake in their work.  How can it be that a machine that run 24 hours a day, on 3 shifts, runs at different performance? The most frequent cause is different machine settings   set by different shift operators, whom each thinks, he has the best way to run the machine. It’s a classic!

So if you are interested go ahead and do the DILO exercise, you may find it?s later than you think.

Zabok,HR – 27th August 2012

Where do I stop and where do we start?

The other evening, I walked into the living room to find my wife and two sons sitting together watching television.  Given that at this stage in life they don’t share many common interests, this was a bit of a surprise. I decided to join them and quickly realized that the show was about dysfunctional families; my surprise just shifted up another gear. The show is called “Die strengsten Eltern der Welt”-the strictest parents in the world. The show is about rebellious, “problematic” children who get sent to all corners of the world and live out family life with their host parents for two weeks. The host families range from the tribes people of the amazon to sheepherders in Macedonia. You can imagine that life with the host family is very different then back home in Germany. In this particular episode, the kids were tough; it took them three days before they ate anything and communicated normally, two more days to understand that you have to work and earn your food just like everyone else in the family. In fact, it was only when they were presented with no other alternatives that they begin to see reason and started communicating normally; which led to a normal relationship with the host parents. The lesson being that in the mountains of Macedonia, only as a family can you survive. Everyone has a job and must do their share. Shared is also the food, sorrows and moments of joy. That is the basis of the family unit and where we basically learn to answer the original question.

It is rare that you fine a human being that wants to live in isolation; why do you think they punish prisoners with solitary confinement.

As society evolves as we move up “Maslow’s Hierarchy of needs” it has become easier for kids to rebel and even parents to replace a partner, hence the rising number of divorces. Just think about it, one hundred years ago the majority of the population lived in rural areas. People literally did not have the means to travel. Few in your village would have had the reason, let alone opportunity, to visit the nearest town.  Fewer still would have made it any further. Although the automobile had been invented, it remained just that, an invention and not a common good. If you had to go somewhere, it would be by train or by horse (and just 30 years before that people did not have the train option). You were effectively stuck. Your choice of partner was restricted to what was available locally and just like the sheepherders in Macedonia today, you had to work together as a team to survive.  When the kids on the show made the same conclusion, and accepted their situation they started to see thing with different eyes.  Here is how it went.

On the third day the kids broke down and renounced their hunger strike. So after a good breakfast the hos father thinks they may be ready for some work, like the rest of the family, everyone has a task. Well you can imagine what happens next. The kids refuse to do the work, they tell their host father off and walk away to go sit on a nearby hill. After letting them simmer for the rest of the morning the host father again approaches them again. He tells them that they can’t keep running away from their problems all their lives. He asks them to come back with him and help him with the work.  Again the kids refuse, but this time they are caught off guard by the host father’s calm, and in the end reasonable request. As they reflect on his words and what he is asking of them, reason begins to sink in and their resistance to the whole experience starts to melt away. What is interesting is that once they begin to embrace their situation they also begin to enjoy the different experiences. Well maybe the morning wash in the cold mountain stream was not as pleasant as a hot shower at home, but all of a sudden it becomes fun because it is different and unique. When faced with the experience of slaughtering a sheep, both kids were, again, pushed over the edge of the comfort zone. Yes, they both ate meat but it’s one thing to pick up a package of sausages of the shelf at the supermarket and it’s something else to stick the knife in the animal, cut it’s artery and let it bleed to death. Here again once they identified with their host family the perception changed. This was a normal act in the mountains of Macedonia; you don’t have a grocery store down the street so if you want to eat meat then you have to butcher it yourself. When you identify with someone, you start to see things from their perspective and you then begin to understand that their point of view is not, in most cases, so unreasonable.  As you understand more and more about the under person and their situation you naturally start to see possibilities of contributing of your own knowledge and experience to the situation. In our example the both kids were reluctant to kill the animal, but the boy was willing to part take in the killing and helped hold down the animal while the host father did his deed. You could see by the excitement in his eyes as he was swept away by the experience. Although there are many other facets to identity, which we will not get into at this point, it is a key factor to change. Just as the boy was having difficulties at home with his parents and education, he was identifying himself with the wrong crowd, where petty crime is, somehow, a way to prove you belong to the group. It is sometimes hard as an adult to resist the ongoing bombardments of messages and information we receive from modern media and society (A large proportion of those messages aim to create a appealing identity. In extreme cases some kids have been killed over a pair of Nike basketball shoes), can you imagine what it’s like for a teenager? It easy to fall in with the wrong crowd; I always tell my kids that in a peer group situation, the one who is courageous is the one who can say no, the real “chicken” is the one that gives in.

So as we have seen identification with the other person is the first step to accepting that there is a “we” and that “I” does not necessarily have to stop because the real acid test for a team is when the sum of the “whole” is greater than the sum of the parts. In other words a team can produce more than the sum of what the team members could produce individually.  Once this sinks in, and you belong to a real team (not just a group of individuals), you will have created a strong identity that will be appealing and change will become easier.